Our Guarantees
We guarantee to give you our best attention and service at all times. We guarantee our uPVC for ten years, timber for five years, aluminium and automated garage doors in accordance with the manufacturer's guidelines. The term of the guarantee will be included in our quotation and a 'Certificate of Guarantee' is issued upon completion of the project. If you would like to download a sample of the 'Certificate of Guarantee', please click here.
Our terms and conditions are approved by FENSA, the Glass and Glazing Federation and Trading Standards, and are written on the reverse side of our contracts. You can download our full terms and conditions from 'Our Contracts and What Happens Then' page.
We are a registered installer with FENSA (Registration Number 29546) and install to their exacting standards. FENSA regularly undertake spot checks to ensure a quality of product and installation. Sometimes this is arranged through us and is to inspect us whilst we are installing, and sometimes they will contact a customer directly to request to inspect a finished installation.
Upon completion of work, we register all window and door installations with FENSA, which in turn generates a Building Regulations certificate from the local authority. This should be retained with other important property information as it will be required by a solicitor in the event the property is sold. For further information, please follow the link to the FENSA website.
In addition to our company guarantee, we are members of the Consumer Protection Association and give an Insurance Backed Guarantee which takes up our guarantee should we cease to trade. This offers added assurance and peace of mind that the guarantee you expect when you take up the contract will be honoured throughout. We do not offer this as an optional extra or make any additional charge, where specified it is always included free of charge. For further information, please follow the link to the CPA website.